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Newsletter October 2009
Mobile-the New Mass Medium
Ofcom calls for faster mobile number transfers
Desk Phone Still the First Choice
You don`t have to travel to have meetings
Newsletter July 2009
Network Performance Concerns
Mobile Technology
Cut Costs with VoIP
Luxury Business Mobiles
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Is Conferencing the Answer
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I Don’t Take Sick Days-I Work from Home
BtL’s Green Calls
Increased Productivity
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FSA removed exemption on mobile call recording
iPhone drives fixed to mobile convergence
Why You Offer Free WiFi in the UK at Your Own Risk
Macmillan Cancer Support
Newsletter April 2012
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BtL Customer Survey
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Customer Survey
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Your Full Name:*
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1. On a scale of 1-5 (5 = excellent 1 = very poor) how would you rate BtL's customer service?
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Very Poor
2. On a scale of 1-5 how efficient do you find BtL's helpdesk? (Is access to the helpdesk quick?)
Excellent
Good
Average
Poor
Very Poor
3. On a scale of 1-5 how would you rate BtL's technical support?
Excellent
Good
Average
Poor
Very Poor
4. BtL supplies cost effective solutions for your company, on a scale of 1-5 how would you rate these solutions?
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5. On a scale of 1-5 how do you rate BtL's website?
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6. On a scale of 1-5 how do you rate BtL's quarterly newsletters?
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7. How could BtL improve their service offering (support, technical product, and documentation)? / Is there
anything you would like to see BtL improve?
8. How likely are you to purchase other voice and data services from BtL?
(Such as: Lines and Calls / NGN / Mobile / Data Services / PABX / Call recording / Conferencing / Hardware)
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No Opinion
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9. How likely are you to recommend BtL?
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