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      1. On a scale of 1-5 (5 = excellent 1 = very poor) how would you rate BtL's customer service?
     




      2. On a scale of 1-5 how efficient do you find BtL's helpdesk? (Is access to the helpdesk quick?)
     




      3. On a scale of 1-5 how would you rate BtL's technical support?
     



       
      4. BtL supplies cost effective solutions for your company, on a scale of 1-5 how would you rate these solutions?
     




      5. On a scale of 1-5 how do you rate BtL's website?
     




      6. On a scale of 1-5 how do you rate BtL's quarterly newsletters?
     




      7. How could BtL improve their service offering (support, technical product, and documentation)? / Is there
anything you would like to see BtL improve?

     
       
      8. How likely are you to purchase other voice and data services from BtL?
(Such as: Lines and Calls / NGN / Mobile / Data Services / PABX / Call recording / Conferencing / Hardware)
     



       
      9. How likely are you to recommend BtL?
     



       
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