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Call Centre SolutionsCall Centre Equipment and Solutions

Almost all businesses  have a small call centre attached to their phone system either taking orders or looking after customers. BtL’s call centre solutions include all of the features you need to run your call centre operations effectively, whether your focus is inbound, outbound or blended. Our diverse call centre solutions reflects the variation in organisations, business sectors, and costs of different systems. By taking advantage of our free no obligation phone system quote we will help you to see the possible cost savings as well as the other benefits BtL’s Call centre solutions has to offer.

Benefits of BtL’s call centre solutions

  • Blend inbound and outbound calls
  • Operate multiple live campaigns
  • Multiple contact touchpoints, including voice, email, web and fax
  • Generate live callers and management reports
  • Manage your centre through seamless remote access
  • Display interactive, full media screens for promotions and motivation
  • Run all this on industry standard platforms
  • Take advantage of least cost routing (LCR)
  • VOIP (Voice Over IP)
  • Link multiple sites as one contact centre unit

We Think Green
Consider this...a 200 person group in an office with most employees working 9 - 5.30, Monday to Friday, yet the desk phones are powered 24x7.

BtL's Universal Port: powers down the desk phones at 5.45 each evening and restart them at 8am the next morning (or within your chosen times). Factor in the power saving over the weekend and you make an immediate 75% electricity saving.

 

BtL’s call centre solutions are designed to not only suit your businesses needs but also to reduce costs and build a disaster recovery plan into your business phone system,. This allows your business to communicate with customers even in the event of unforeseen disasters. Our disaster recovery solutions enable you to divert your call centre to another location or your company mobile phones.  

BtL can also provide call centres that utilize VoIP to lower costs. By taking advantage of our no obligation phone system quote we can show you how VoIP is one of the many ways we can save your business money. We work with customers to understand your business and identify how to make the best use of all available options, assisting in the development of a solid business case to support any proposed changes.

By letting BtL, design, implement, and support your businesses call centre you will see the key benefits of improved customer experience, increase in your staff’s productivity, and BtL will reduce your costs and disaster recovery plan for your businesses phone system.

Free Call Centre Equipment - Telephone Systems Quote

 

 

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