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The FSA’s recent policy statement (PS10/17), which mandates all FSA registered businesses to ensure that they are able to record calls made and received on mobile phones in addition to text messages, Instant Messaging, emails and other forms of mobile electronic communication. They have also stated that any recorded information must be retained by companies for a minimum of six months.
The FSA removed the exemption on the 14th November 2010 and has given businesses 12 months to comply with the new legislation. The FSA’s regulations regarding landline recording came into effect in 2008. Mobile phones were exempted until now, simply because the technology was not available.
At BtL “We know that businesses want a simple mobile recording solution that can be deployed in the UK quickly and is easily managed." Rob Lamden Our recordX product has everything you need to comply with this legislation whether traditional TDM or the latest VoIP. BtL can help your business comply with these new legislations.
For more information on the FSA’s new legislation please visit the FSA at http://www.fsa.gov.uk/pages/Library/Policy/Policy/2010/10_17.shtml
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