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BtL Newsletter
Newsletter October 2009
Mobile-the New Mass Medium
Ofcom calls for faster mobile number transfers
Desk Phone Still the First Choice
You don`t have to travel to have meetings
Newsletter July 2009
Network Performance Concerns
Mobile Technology
Cut Costs with VoIP
Luxury Business Mobiles
Newsletter April 2009
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Boom in Mobile Broadband
Pressure to Reduce Costs
Is Conferencing the Answer
Newsletter January 2009
Black Outs Predicted
I Don’t Take Sick Days-I Work from Home
BtL’s Green Calls
Increased Productivity
Newsletter October 2008
I Don't Mind Monday's
Lost Emails Destroying Productivity
Reduced Downtime
Newsletter June 2008
BtL launches mobile service
O2 take on ISP's
0870 down but not out
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Customer Portal
Customer happiness is key to BtL’s continued success. BtL currently enjoys over 95% customer retention and we aim to keep it that way whether you're on the small side of SME or a multinational organisation.
Once we have been fortunate enough to win your trust we aim to keep it.As part of our strategy to improve the level of service we offer to our customers, we are pleased to introduce our range of self service portals available 24x7.
Why not take BtL's Customer Survey? We would love to hear your thoughts...
Support Suite
BtL’s main portal is our trouble ticketing system where you can track the progress of any fault, MAC’s or new service provision across our entire product range. You can also create new tickets, add replies and review your complete ticket history.
Click here to login
Online Billing
BtL are able to bill all our services on a single bill with detailed site analysis and itemisation. This is available for cross charging as well as an online archiving of all your bills. You are also able to run queries to find specific calls.
Click here to login
FeaturePlus
The FeaturePlus portal is an essential part of this service. Once you start using it you will probably find it to be an essential application that you use frequently. From here you can easily manage all of the features on your phone and quickly review call logs.
Click here to login
Platinum NGN
The portal for administering you're Platinum NGN service can be accessed from the link below. Depending upon your service you will be able to review detailed call logs, change terminating numbers, change time of day settings, add and administer call centre agents etc.
Click here to login
Silver NGN
The portal for administering your Silver NGN service can be accessed from the link below. Depending upon your service you will be able to change terminating numbers, change time of day settings, review usage patterns.
Link: https://www.myinbound.com/ (just display “Click here to login”)
Click here to login
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