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BtL Newsletter
Newsletter October 2009
Mobile-the New Mass Medium
Ofcom calls for faster mobile number transfers
Desk Phone Still the First Choice
You don`t have to travel to have meetings
Newsletter July 2009
Network Performance Concerns
Mobile Technology
Cut Costs with VoIP
Luxury Business Mobiles
Newsletter April 2009
Cloud Computing Newsletter
Boom in Mobile Broadband
Pressure to Reduce Costs
Is Conferencing the Answer
Newsletter January 2009
Black Outs Predicted
I Don’t Take Sick Days-I Work from Home
BtL’s Green Calls
Increased Productivity
Newsletter March 2011
Launch of BtL Solo
Launch of Push to Talk (PTT)
0800 Numbers set to decline this year
FSA removed exemption on mobile call recording
iPhone drives fixed to mobile convergence
Why You Offer Free WiFi in the UK at Your Own Risk
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Portal
Customer Portal
Customer happiness is key to BtL’s continued success. BtL currently enjoys over 95% customer retention and we aim to keep it that way whether you're on the small side of SME or a multinational organisation.
Once we have been fortunate enough to win your trust we aim to keep it.As part of our strategy to improve the level of service we offer to our customers, we are pleased to introduce our range of self service portals available 24x7.
Why not take BtL's Customer Survey? We would love to hear your thoughts...
Support Suite
BtL’s main portal is our trouble ticketing system where you can track the progress of any fault, MAC’s or new service provision across our entire product range. You can also create new tickets, add replies and review your complete ticket history.
Click here to login
Platinum NGN
The portal for administering you're Platinum NGN service can be accessed from the link below. Depending upon your service you will be able to review detailed call logs, change terminating numbers, change time of day settings, add and administer call centre agents etc.
Click here to login
Silver NGN
The portal for administering your Silver NGN service can be accessed from the link below. Depending upon your service you will be able to change terminating numbers, change time of day settings, review usage patterns.
Click here to login
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