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Customer Portal Customer happiness is key to BtL’s continued success.

BtL currently enjoys over 95% customer retention and we aim to keep it that way whether you're on the small side of SME or a multinational organisation.

Once we have been fortunate enough to win your trust we aim to keep it.

As part of our strategy to improve the level of service we offer to our customers, we are pleased to introduce our range of self service portals available 24x7.

BtL’s main portal is our trouble ticketing system where you can track the progress of any fault, MAC’s or new service provision across our entire product range. You can also create new tickets, add replies and review your complete ticket history.

Click here to login



Online Billing
BtL are able to bill all our services on a single bill with detailed site analysis and itemisation. This is available for cross charging as well as an online archiving of all your bills. You are also able to run queries to find specific calls.

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FeaturePlus
The FeaturePlus portal is an essential part of this service. Once you start using it you will probably find it to be an essential application that you use frequently. From here you can easily manage all of the features on your phone and quickly review call logs.

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The portal for administering you're Platinum NGN service can be accessed from the link below. Depending upon your service you will be able to review detailed call logs, change terminating numbers, change time of day settings, add and administer call centre agents etc.

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The portal for administering your Silver NGN service can be accessed from the link below. Depending upon your service you will be able to change terminating numbers, change time of day settings, review usage patterns.
Link: https://www.myinbound.com/ (just display “Click here to login”)

Click here to login


Beam Your Screen is BtL’s web conferencing and desktop sharing application. Equally useful as a sales and a support tool and incredibly easy to use.

Enter below to join a session.

Session ID:
Your Name:


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