Call Centre At BtL we are perfectly placed to assist your company with a complete call centre solution and we do mean Complete.

BtL can deliver all the components of a call centre excluding staff, Telecoms, CPE and premises in one package. The technology developed to run large call centres, of one hundred or more agents, is now available to improve operations in smaller businesses with help desks as small as 5 agents.

As this is such a huge area with a myriad of solutions available depending on your requirements and financial resources we recommend that you contact us to discuss first as we can provide both virtual as well as physical call centres in the traditional way.

BtL also have experience in providing contact centres in India utilising VOIP to lower costs. We will work with you to understand your business and identify how to make the best use of the options available, assisting in the development of a solid business case to support any proposed changes.

BtL can also offer highly competitive rates on the critical special rated inbound service numbers i.e. 0800, 0844, 0845 and 0871 numbers, which can be used to direct callers to your call centre or help desk. Please see the inbound services page for more details.